Transformation Services
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Coaching and Facilitation
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> Managing Your PCMH/Integrated Medical Community Programs
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HealthTeamWorks can help your organization develop and launch a patient-centered medical home (PCMH) and take your vision all the way: to a sustainable program that supports an integrated medical community based on the business model of the accountable care organization. Services include defining success, communicating the vision, selecting participating practices, and recruiting and training quality-improvement coaches. We provide tools and resources, including data analysis, to manage large-scale improvement initiatives and demonstrate quality of care to payers. In training coaches, HealthTeamWorks follows the "See One, Do One, Teach One" method to ensure experiential learning. Contact us to discuss how to structure the most effective program for your organization.
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> In-Office Quality Improvement Coaches
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Most primary care practices require in-office facilitation to make the transformation to improve care, reduce cost trends and enhance the healthcare experience for patients and caregivers. HealthTeamWorks’ coaches are expert facilitators who help practices develop successful systems, processes and work flows. Experience has taught us the core components needed in all practices, but each location must adapt to those principles at its own pace. Coaches use a practice transformation checklist to assess and guide each site's evolution. Fundamental to each transforming practice are:
• Leadership development;
• A team approach to care;
• Patient registry functionality;
• Data-driven decision making that includes collection, review and reporting of quality measures;
• Patient engagement; and
• The development of effective self-management support skills within practice teams.
HealthTeamWorks can provide facilitation for your organization or assist you in developing your own coaching staff. Contact us to discuss which approach is best for you.
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> Practice Redesign for Specialists
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HealthTeamWorks offers a two-day, on-site program to help specialty practices develop work flows and systems to manage and track referrals, close the feedback loop with other medical services and engage patients in their care. Our comprehensive program involves pre-work, on-site facilitation and post-intervention follow-up. Practices can choose among several areas of focus:
• Coordination of care;
• Patient access;
• Patient self-management support;
• Population management; and
• Early work in building a medical neighborhood.
Contact us to learn more about how HealthTeamWorks can assist your specialty practice.
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> Residency Programs
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HealthTeamWorks can assist medical residency programs with PCMH implementation. Our team introduces a multifaceted program that integrates the residency curriculum with the PCMH model of care delivery in a residency practice. The program includes support for technology modifications, leadership development, work flow redesign and assistance with NCQA recognition for residency programs. For more information, please see the Colorado PCMH Family Medicine Residency Program or contact us to discuss the approach that's best for your organization.
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Health Informatics and Technology
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> EHR System Selection, EHR Implementation and Meaningful-Use Attainment
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HealthTeamWorks is a Regional Extension Center Services Provider for Colorado. Our experienced project managers and implementation consultants have helped hundreds of providers select electronic health record (EHR) systems, implement EHRs and attain meaningful use of EHRs as defined by the U.S. government, using lean work-flow and practice redesign techniques. HealthTeamWorks' proprietary methodology combines adaptive change management with our experience in quality improvement, PCMH and integrated medical communities. We can help prepare your EHR to be an effective tool now and in the future. Contact us at info@healthteamworks.org for help with EHR implementation and health information technology tailored to support your organization’s march to healthcare reform.
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> Quality Data Analytics
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Tools to collect and analyze practice-quality data are critical to monitor the impact of improvement efforts. They also allow an organization to demonstrate quality of care across multiple practices. In addition, such information supports contract negotiations that call for demonstrated quality of care based on clinical and claims data. HealthTeamWorks has developed a powerful data analysis program using business intelligence infrastructure. It allows an organization's leaders and participating practices to compare data across clinics by network, by coach, by region, by condition or by any specific measure. Moreover, data analysis is essential in evolving healthcare compensation models. Contact us at info@healthteamworks.org to learn more about the measures and comparative metrics we can make available for your organization.
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> Quality Reporting
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The HealthTeamWorks approach to reporting on clinical quality starts with embedding evidence-based guidelines in practice operations. We assist you in tapping clinical decision-support from your EHR. This approach, combined with templates to capture standardized data, allow your practice to build clinical-quality reports that are easy to use. They support quality improvement and new compensation models that require demonstrated quality care. HealthTeamWorks’ staff also provides training and staff mentoring to ensure your internal ability to provide ongoing clinical quality-reporting. Contact us to learn more about how we help you report clinical-quality measures using your EHR.
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> HIPAA Privacy and Security
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HealthTeamWorks staff provides HIPAA (Health Insurance Portability and Accountability Act) privacy and security risk assessments and can assist in remediation efforts. We also conduct security audits to ensure that your organization complies with the new HIPAA requirements. Contact us to learn more about this critically important component of healthcare regulation.
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