The PCMH model expects continuity of care. Patients/families/caregivers have 24/7 access to clinical advice and appropriate care facilitated by their designated clinician/care team and supported by access to their medical record. The practice considers the needs and preferences of the patient population when establishing and updating standards for access.

Timely Clinical Advice by Telephone (AC 04)

Provides timely clinical advice by telephone.

Sample

Appointments Outside Business Hours (AC 03)

Provides routine and urgent appointments outside regular business hours to meet identified patient needs.

Sample

Same Day Appointments (AC 02)

Provides same-day appointments for routine and urgent care to meet identified patient needs

Sample

Access Needs and Preferences (AC 01)

Assesses the access needs and preferences of the patient population.

Sample
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