A starfish diagram is a process improvement tool used to identify opportunities for improvement. Team members categorize key tactics to “start doing”, “stop doing”, “do less”, “do more”, and “keep doing” to continue progress toward defined outcomes.


Patient cycle time observation is a tool to measure the time it takes a patient to move through each part of the visit. Understanding the patient care processes and procedures in your practice, and the impact on the patient flow, will help you to improve the quality of care.


A simple project plan for engaging the project team in planning and monitoring change tactics. 

The RACI chart is a tool for effective teaming in quality improvement activities. The chart is used for identifying the key roles and responsibilities against major tasks within a project. 


A SMART goal is used to help guide goal setting. SMART is an acronym that stands for:


An aim statement is a written statement of what your team hopes to achieve over a specific amount of time in the focus area. The aim statement guides your work to achieve your goals.

Affinity Diagramming allows you to organize large amounts of information such as ideas or survey results by identifying common themes.
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