Effective care management is a key driver to increased care quality, lower costs, and increased patient and provider satisfaction. With over 20 years of practice transformation experience, we know that a dedicated resource for care management allows for targeted interventions to accelerate cost and quality objectives. In this training, Care Managers will acquire skills for integrating into the care team, establishing and implementing care management processes, tools, and resources, and educating and activating patients to adequately address their health care needs.

Learning Objectives

  • Define the role of the CM in the primary care setting
  • Outline Change models that may be effective in integrating the CM into the practice
  • Comparing individual preferred approaches to change and how to identify
  • Understanding yourself and your preferences in the context of working with others

Kristen Stine

Alt
Program Manager
HealthTeamWorks

Agenda:

Tuesday, October 10

9:00 – 9:15 AM       Welcome and Introductions

9:15 – 10:00 AM     Defining Care Management

10:00 – 10:30 AM   Value of Care Manager in Primary Care

10:30 – 10:45 AM   Break   

10:45 – 12:00 PM   Coaching for Change & Change Models

12:00 – 1:00 PM     Lunch   

1:00 – 2:30 PM       Myers-Briggs Type Indicator (MBTI): Flexing Your Preferred Style 

2:30 – 2:45 PM       Break   

2:45 – 3:30 PM       Integrating into the Care Team

3:30 – 4:00 PM       Elevator Speech, Review & Next Steps

Wednesday, October 11

9:00 – 9:15 AM       Follow-up questions & Agenda

9:15 – 10:30 AM     Developing a Scorecard

10:30 – 10:45 AM   Break   

10:45 – 12:30 PM   Creating a Care Management Program Structure

12:30 – 1:30 PM     Lunch   

1:30 – 2:45 PM       Care Management Processes, Workflows, & Interventions

2:45 – 3:00 PM       Break   

3:00 – 3:45 PM       Building your Network & Developing Your Toolkit

3:45 – 4:15 PM       Elevator Speech, Review & Next Steps

Thursday, October 12

9:00 – 9:15 AM       Follow-up questions & Agenda

9:15 – 9:45 AM       Establishing the Patient Relationship

9:45 – 10:15 AM     Navigating Behavior Change

10:15 – 10:30 AM   Break   

10:30 – 12:00 PM   Tools for Engagement

12:00 – 1:00 PM     Lunch   

1:00 – 2:30 PM       Motivational Interviewing & Coaching Scenarios

2:30 – 2:45 PM       Break   

2:45 – 3:30 PM       Boundaries & Self-Care

3:30 – 4:00 PM       Training Wrap-up & Graduation

           

Event Details
Type
Live Training
Training Type
Care Management Trainings
Location
Community First Foundation
5855 Wadsworth Bypass, Unit A
Arvada, CO 80003
United States