As organizations continue to adapt to changing needs during a pandemic, it is important to build employee resilience and workforce readiness. Organizations adapting best to the “new norm” share one common attribute: They never stop training their workforces. [1]

Healthcare providers face real work readjustments due to COVID-19. A recent survey from the Primary Care Collaborative [2]  shared concern for the long-term impacts post COVID-19:

  • primary care systems overwhelmed by patient deferred healthcare

  • non-COVID deaths occurring due to diverted or avoided care

  • increased patient care volumes due to lack of attention to patients with chronic conditions and health maintenance needs

Patients with chronic conditions are not only more at-risk for COVID-related complications and death, but additionally compromised by avoided care. Care management, care coordination, and coaching patients to improved self-care is more important than ever. Telehealth services are promising options for patients concerned with in-person visits but who need regular follow-up.

Read about two important online training opportunities: Clinical Health Coach® Virtual Trainings, offered by The Iowa Chronic Care Consortium, and the Essentials of Care Management, offered by HealthTeamWorks.

Clinical Health Coach Virtual Training and NEW Clinical Health Coach v-Fusion
Offered by The Iowa Chronic Care Consortium

Learn how to more effectively connect and re-engage your patients through Clinical Health Coach® Virtual Trainings, a national leader training coaches for the clinical setting. Practical communications strategies and motivational interviewing serve as the basis for inspiring patients toward healthy lifestyle behaviors and measurable, improved health outcomes. Choose from Clinical Health Coach Training Online, a 26-hour self-paced program, or the new Clinical Health Coach v-Fusion. v-Fusion supports the online curriculum by adding a live weekly virtual class in a small classroom (virtual) setting. New in October, classes begin each month and run for 12 consecutive weeks. Discounts for multiple enrollees and early payment are available. 

Click here to learn more about Clinical Health Coach Training Online, and contact us at for more information about v-Fusion. Primary care is re-opening their doors to serve patients with diverse healthcare needs -- re-building patient trust and relationship is foundational. Clinical Health Coaching may be your best approach!

Essentials of Care Management Online Training
Offered through HealthTeamWorks’ Learning Management System

Effective care management is a key driver to quality care, lower costs, and increased patient and provider satisfaction. At HealthTeamWorks we've learned a dedicated resource for care management allows for targeted interventions to accelerate cost and quality objectives. In this training, Care Managers will acquire skills for integrating into the care team, establishing and implementing care management processes, tools, and resources, and educating and activating patients to adequately address their health care needs.

Essentials of Care Management is a comprehensive learning path—a series of 15 courses - designed for care managers in medical practices and clinically integrated networks.

Between visit support for patients may be more important now than ever as result of deferred chronic care visits and exacerbated behavioral health and social needs. Essentials of Care Management training is bound to strengthen your impact!

Do you have a team that could benefit from comprehensive care manager training? We offer a range of flexible learning modes to set the pace and schedule that’s right for you. Contact us at:

Click here to register and learn more about Essentials of Care Management Training.



[1] Jeff Karr, “The Coronavirus Pandemic Forces Dramatic Shift in Approach to Workforce Training”, TLNT, June 11 2020,

[2] Primary Care Collaborative, Primary Care & COVID-19 Survey, October 1, 2020,