Before the Visit

During the Visit

After the Visit

Before, During, and After the Visit

Help patients understand their central role in managing their conditions and that the care team is there to help. 

Care for the patient is no longer the provider’s sole responsibility – it is a care team effort with the patient involved in directing their own care.

Build a Care Team

Designate and train a care team member to be the SMS champion by supporting ongoing skill development.

Assign responsibility for SMS tasks to all care team members, extending the work out from the physician.

Use daily team huddles to review the schedule of patient’s charts, anticipate care needs, enhance the flow of care, and inform staff of previously set SMS goals for follow up