Effective care management is a key driver to increased care quality, lower costs, and increased patient and provider satisfaction. With over 20 years of practice transformation experience, we know that a dedicated resource for care management allows for targeted interventions to accelerate cost and quality objectives. In this training, Care Managers will acquire skills for integrating into the care team, establishing and implementing care management processes, tools, and resources, and educating and activating patients to adequately address their health care needs.
- Define the role of the CM in the primary care setting
- Outline Change models that may be effective in integrating the CM into the practice
- Comparing individual preferred approaches to change and how to identify
- Understanding yourself and your preferences in the context of working with others