The NAPC Faculty Resource Library contains a wealth of guides, tools, templates, videos, and more to support you, our faculty members, in your work of spreading the primary care home model. It also houses shared learning from primary care leaders. These resources are evidence-based and have been tested in the real world.

Our resources are designed to drive your progress towards maturity of the six enablers: engagement; understand population health data and needs; care model development; workforce training, education, culture and planning; alignment of resources and financial drivers; and evidence and evaluation.

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Engagement

1. Engagement

A primary care network’s success is dependent on building strong relationships and trust among its stakeholders. The way organisations engage and co-design integrated services from the beginning plays a critical part in its overall success – setting the foundations for culture change, empowering colleagues, listening and working in partnerships with patients and ultimately leading to better outcomes.
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2. Understanding population health needs and data

Population health management (PHM) is a proactive approach to improving the health and well-being of a population. It aims to incorporate the total care needs, costs and outcomes of the population. Taking a whole PHM approach is integral to the PCH model but it can be challenging to know where to start.
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3. Development of primary care home service models

Once population health needs are understood, the next step is to engage with the community and other local stakeholders to progress ideas for redesigning services. Insight from our PCH community of practice shows 25% of all initiatives are focused on redesigning existing models.
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4. Development of the primary care home workforce

An effective health and care system has an engaged and capable workforce. As new care functions are agreed based on population health needs, a picture of the network’s current skill mix is needed and plans prepared on how to develop the workforce over time. NAPC's approach enables local leaders and clinicians to engage and empower their workforce to design, develop and embed new models of care which they own.
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5. Alignment of strategic and financial drivers

Making decisions with new people and organisations can be difficult, influenced by levels of understanding, relationships, clarity of purpose and many other factors. For a network to be successful, the decision-making infrastructure must be clear and fair. It should bring all organisations together to constructively work towards a shared set of objectives. Many PCHs in our community of practice have tried and tested models, our insight can inform new networks on what has worked.
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6. Evidence and evaluation

Our experienced evaluation team have been supporting primary care homes and the wider health system to develop and use better information and make more informed decisions, enabling them to learn quickly from their experiences. We know some networks have found it difficult to know where to begin and to find the best measurements for evaluation to demonstrate impact.