At HealthTeamWorks, we are not just subject matter experts in the day-to-day operations and delivery of care – we understand and have our finger on the pulse of healthcare industry trends, and the trends of today and tomorrow are heavily grounded in the shift to value-based care (VBC). We understand this through our vast scope and scale of client engagement, executive membership with the Primary Care Collaborative, involvement in advisory councils, workgroups and stakeholder discussions, and long-standing partnerships with national leaders in the field. And we know that providers who accept value-based payments are better able to weather fluctuations in utilization than those who rely on traditional fee-for-service (FFS) models. Not surprisingly, then, the COVID-19 pandemic has significantly accelerated the transition away from FFS and towards VBC.

However, we also know that careful thought must be given to such a transition. What works for one system or practice in their adoption of VBC may not work for another, and a shift in payment models requires a fundamental shift in how care is delivered. Without knowing where you are, where you want to be, and the changes you need to make to get there, the patient, provider, and business as a whole will suffer. Add to this the reality that the demands placed on providers are ever changing, and to succeed in the industry means to constantly adapt and improve.

So, beyond having our finger on the pulse of high-level trends, our team provides on-the-ground, tailored support for health systems, organizations, and practices to help them thrive in an increasingly dynamic healthcare environment.

But what exactly does this look like in practice? And how do we even begin to approach such lofty goals as ‘system redesign’ and ‘healthcare transformation’? Well, we do so by focusing on three broad areas as they relate to healthcare: Performance Improvement, Organizational Development, and Training.



Performance Improvement


Successful adaptation to any change in the healthcare environment often requires novel workflows and practices, new ways of delivering services, and innovative tools and skills. For HealthTeamWorks this means helping identify key performance priorities and objectives, then leveraging quality and process improvement principles in the implementation of known drivers of desired outputs.

Through our decades of experience and expertise, we help medical practices, physician organizations, and healthcare systems improve their performance in delivering VBC services and their capacity to engage in and sustain continuous quality improvement.

But what does this translate to in the day-to-day work of HealthTeamWorks? The following are some examples that illustrate how HealthTeamWorks has supported systems, organizations, and practices through performance improvement:

Organizational Development


As mentioned, the ability to transform and grow in the face of new industry trends is dependent on knowing where you’re at, where you want to be, and the changes you need to make to get there.

We firmly believe that intentionality around assessing business and workforce readiness and engagement in organizational development are critical to the successful implementation of any new payment or care delivery model.

In our day-to-day work, we have supported organizational development by:



Between organizational development and performance improvement lies the workforce’s capacity to understand and execute on new models of care delivery and payment. It may seem like an obvious step in pursuing industry trends but optimizing workforce performance and engagement requires training on best practices and effective strategies.

Our team at HealthTeamWorks provides training programs and services that transfer knowledge, build capabilities and skills, and enhance productivity.

In practice, HealthTeamWorks has supported systems, organizations, and practices through training by:

Don’t Go It Alone

Adapting and succeeding amid changes in care delivery and payment models is rife with obstacles, innovations, and opportunities. It requires genuine engagement and commitment of time, training, and resources that can seem unworkable. But you don’t have to go it alone.

Our approach to supporting organizations through that journey matches and paces their priorities to optimize both clinical outcomes and financial performance. We work with and support almost anyone, anywhere, who touches the healthcare industry. This includes:

We bring wide-ranging expertise from facilitation and project management, to strategic, clinical, and business acumen.  But, beyond subject expertise, one of the most valuable components of any change or improvement initiative is understanding the bigger picture trends, knowing what others are doing, and understanding how it can work systemically and at the point of care.  The power of connection and collaboration among peers, guided by knowledgeable and skilled facilitators, data-informed and rich with practical examples and readily applicable next steps, foster meaningful progress and realization of success in VBC.

If you are considering or are in the process of pursuing care delivery or payment improvements and would like to find out how HealthTeamWorks can support you, email us at


Also see some additional examples of HealthTeamWorks in practice: 

Written by Katie Ebinger, MPH, MSW - Facilitator, Advancement & Healthcare Transformation, HealthTeamWorks