Patient and caregiver engagement plays an important role in designing practice improvement and achieving quality outcomes. With a growing recognition that patient interaction informs quality improvement and appropriate use of resources (right care, right time, and in the right place), success is driven by actively partnering with patients as part of the care team.

This section focuses on the roles patients and caregivers play in an effective health partnership; how to improve communications and relationships between patients, caregivers, and care team; how to organize and facilitate an active Patient and Family Advisory Council (PFAC); and how to adapt evidence-based health coaching approaches to promote effective self-management and engage patients and caregivers in decisions around a patient's care.